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Industries

Use cases by industry.

The problems we see most in each sector, what we'd build, and how long it usually takes. Outcomes link to real results where we have them.

  • Problem
  • What we build
  • Outcome

01 / 06

International education and migration

What goes wrongAgencies, providers and migration practices. Enquiries arrive on every channel, each case means chasing documents, and income depends on commissions worked out by hand.

  • ~80%of first enquiries handled without staff · ACE Australia
  • 90%less manual invoicing work · ACE Australia

01Apply AITypical timeline: 3–5 weeks

AI for first enquiries

  1. ProblemConsultants spend their day answering early questions that don't need a consultant.
  2. What we buildAn assistant that answers from your own information, captures details into the CRM and routes each lead.
  3. Outcome~80% of first enquiries handled without staff in our ACE Australia work.
See Acey and Isy Discuss this for my organisation →

02BuildTypical timeline: 6–8 weeks

Commission invoices generated automatically

  1. ProblemCommission percentages vary by provider and intake, so invoices are calculated and chased by hand.
  2. What we buildInvoices calculated from your CRM data by set rules, a review step for a person, payment links and automatic follow-ups.
  3. Outcome90% less manual invoicing work in our ACE Australia case.
Read the case Discuss this for my organisation →

03BuildTypical timeline: 2–4 weeks

Course and partner data in one place

  1. ProblemCourse details, prices and intake dates go stale across emails and PDFs.
  2. What we buildCourse Manager, configured for your partners, with update alerts and a branded student portal.
  3. OutcomeAgents quote from current information, and providers update once.
Discuss this for my organisation →

02 / 06

CPG, retail and FMCG

What goes wrongSuppliers and retailers run promotions, claims and forecasts across spreadsheets and retailer portals.

  • ExperienceArnott's, Kellogg's and Endeavour Group
  • FiguresUnder NDA

01BuildTypical timeline: 4–6 week pilot

Trade promotions on one board

  1. ProblemPromotions are planned in spreadsheets, so clashes, overlaps and poor-return deals slip through.
  2. What we buildSlotwise: every retailer's promotions on one board, with the return recalculated as you plan.
  3. OutcomeOne plan the whole team works from, shaped by our team's trade promotion experience.
Discuss this for my organisation →

02BuildTypical timeline: 4–6 weeks

Retailer claims without re-keying

  1. ProblemStaff download claims from retailer portals and type them into the ERP, your main finance and operations system, every week.
  2. What we buildAn automation that collects the claims, checks them and enters them into your ERP, flagging any that don't pass the checks.
  3. OutcomeClaims land the same day, checked, with a log of every step.
Discuss this for my organisation →

03Apply AITypical timeline: 8–12 weeks

Forecasting on data you can trust

  1. ProblemForecasts rely on manual extracts, so nobody trusts the numbers enough to act on them.
  2. What we buildClean, well-organised data with a named owner for each source first, then forecasting models on top of it.
  3. OutcomeForecasts the sales team can act on.
See the Arnott's experience Discuss this for my organisation →

03 / 06

Local government and public sector

What goes wrongCouncils and agencies are retiring legacy records systems and rolling out Copilot, with sensitive information spread across every team.

  • LiveWe run Purview for one of Australia's largest councils today

01GovernTypical timeline: 8–12 weeks

A Microsoft Purview baseline

  1. ProblemNobody can say where sensitive information lives or who can see it.
  2. What we buildSensitivity labels, data loss prevention rules and retention policies, run in test mode first so nothing is blocked until they're tuned.
  3. OutcomeYou know what's sensitive, who can see it, and when it moves.
Microsoft Purview, in detail Discuss this for my organisation →

02GovernTypical timeline: 4–6 weeks

Copilot without oversharing

  1. ProblemAI assistants surface whatever a user can technically open, including files they should never see.
  2. What we buildAn access and labelling clean-up before rollout, plus controls on what AI can read and share.
  3. OutcomeStaff get AI, and confidential records stay confidential.
Microsoft Purview, in detail Discuss this for my organisation →

03BuildTypical timeline: 6–10 weeks

Paper forms into a portal

  1. ProblemContractors and residents still send paper or PDF forms that staff re-type.
  2. What we buildAn online portal that checks each form as it's filled in and sends the data straight to your systems.
  3. OutcomeFewer paper reports to file, archive and re-key.
Discuss this for my organisation →

04 / 06

Not-for-profits

What goes wrongSmall teams with big obligations. Funders want reports, partners need somewhere to publish, and boards want to know data is safe.

  • 45%more partner events uploaded · Edupalooza

01BuildTypical timeline: 4–6 weeks

Funder reports built automatically

  1. ProblemEvery reporting cycle eats a week of copying numbers into templates.
  2. What we buildReporting fed straight from your systems, generated on schedule in the funder's format.
  3. OutcomeReports go out on time without the scramble.
Discuss this for my organisation →

02BuildTypical timeline: 6–8 weeks

A platform partners publish to themselves

  1. ProblemPartners email content in, and the team re-publishes it by hand.
  2. What we buildA place where partners publish their own entries, and your audience can search and register.
  3. Outcome45% more partner events uploaded in our Edupalooza case.
See the result Discuss this for my organisation →

03GovernTypical timeline: 4 weeks

Data protection your board can sign off

  1. ProblemFunders and insurers ask how you protect personal information, and there's no clear answer.
  2. What we buildA Data Trust Review, then the priority fixes: labels, sharing controls, retention.
  3. OutcomeA written account of how you protect data, ready for funders and the board.
Discuss this for my organisation →

05 / 06

Finance and wealth management

What goes wrongFund managers and advisory firms hold sensitive client documents in generic tools.

  • BuiltWealthFund CRM

01BuildTypical timeline: 8–12 weeks

A CRM built for portfolios

  1. ProblemGeneric CRMs can't track investments, documents and relationships the way the team works.
  2. What we buildA wealth CRM with investment tracking, secure document handling and performance views.
  3. OutcomeOne view of each client, with documents protected.
See WealthFund CRM Discuss this for my organisation →

02GovernTypical timeline: 6–8 weeks

Records you can produce on request

  1. ProblemWhen a regulator or client asks for records, finding them takes days.
  2. What we buildRetention policies, records management, and a tested process for finding records and keeping them from deletion during a dispute (eDiscovery and legal hold).
  3. OutcomeRequests answered in hours, with a clear audit trail.
Discuss this for my organisation →

03GovernTypical timeline: 4–6 weeks

Watching for data leaving with departing staff

  1. ProblemA leaver could download the client list and nobody would know.
  2. What we buildA Purview insider-risk pilot for a defined group, with audit logging and a clear process for reviewing alerts.
  3. OutcomeRisky behaviour flagged before data walks out.
Microsoft Purview, in detail Discuss this for my organisation →

06 / 06

Professional services

What goes wrongLaw firms, migration lawyers and advisory practices, where every hour of admin is an hour not billed.

  • BuiltA case-management CRM for a migration agency

01Apply AITypical timeline: 3–5 weeks

Pre-consult intake, in any language

  1. ProblemFirst consults are spent collecting basic facts.
  2. What we buildIntake interviews like EmigrateAI's, with a first assessment of each case ready before the meeting.
  3. OutcomeConsults start at the advice, not the questionnaire.
Discuss this for my organisation →

02BuildTypical timeline: 6–10 weeks

Matters in one system

  1. ProblemCase status lives in inboxes and spreadsheets, so nobody can follow a matter from start to finish.
  2. What we buildA case-management CRM with stages, document checklists and deadlines.
  3. OutcomeEvery matter visible, every deadline tracked.
See the migration agency CRM Discuss this for my organisation →

03BuildTypical timeline: 3–4 weeks

Documents generated from your data

  1. ProblemLetters, agreements and packs are rebuilt from old files every time.
  2. What we buildTemplates linked to your data, generated on demand with an approval step.
  3. OutcomeConsistent documents in minutes, with fewer copy-paste errors.
Discuss this for my organisation →

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